Shipping & Delivery

Last updated: 25 September 2026

Where we deliver

We deliver right across Europe.

What it costs

Express delivery is a flat €22. Orders of €60 or more are delivered free. The charge is shown at checkout before you pay, and it is charged as a delivery option rather than as a line item, so a discount code only ever reduces the price of the goods.

How long it takes

Allow 5 to 7 days. Screens are prepared to order rather than picked off a shelf, which is what takes the time. We will tell you if anything is going to run longer than that.

Customs and import charges

Some orders are sent directly from our facility in Thailand by DHL Express, which takes about 7 days. When that happens, customs in your country may charge import taxes, duties or a clearance fee when the parcel arrives.

These charges are not part of the price or the delivery cost you pay us, and we do not set them. They are paid by the person receiving the parcel, usually to DHL before delivery. We also show this note in your cart before you pay.

If DHL contacts you about a charge and you are not sure it is genuine, email us at theteam@magneticscreen.net and we will check it with you.

Tracking

Every order ships with tracking. You get a link by email as soon as your order leaves us. If it has not arrived, check your spam folder first, then contact us with your order number and we will resend it.

If a parcel is late, lost or damaged

Until the goods reach you, the risk is ours: on a consumer sale, risk passes when you take physical possession of the goods (Consumer Rights Act 2022). If a parcel is lost or arrives damaged, contact us with your order number and we sort it out, either by replacing the order or refunding it. You do not need to chase the carrier yourself.

Getting your address right

Please check the delivery address before you pay. If a parcel comes back to us because the address was wrong or nobody could take delivery, we will resend it, though a second delivery charge may apply.